Terms & conditions of Blue Nautica

• General information

  The term ‘Blue Nautica’ or ‘BN’ or ‘us’ or ‘we’ refers to:
  TROGIR, obrt za obrazovanje i poučavanje, usluge i turizam i turistička agencija, vl. Joško Kandija,
  Registered at: Trades and Crafts Register of the Republic of Croatia, Split-Dalmatia

  County (Trogir) 
  Address: Put Cumbrijana 19, 21220 Trogir, Croatia
  VAT: 82766671547
  MBO: 92443656
  Agency ID: HR-AB-21-17010901646

  Blue Nautica is the trading name of obrt Trogir, registered in Croatia, VAT number HR82766671547. The registered address is Put Cumbrijana 19, 21220 Trogir, Croatia. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
  The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither Blue Nautica nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies orerrors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the pictures, text, design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.

  Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  Your use of this website and any dispute arising out of such use of the website is subject to the laws of Croatia.

• Disclaimer

  The information contained in this website is for general information purposes only. The information is provided by Blue Nautica and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.In no event, will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

  Through this website, you can link to other websites which are not under the control of Blue Nautica. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

  Every effort is made to keep the website up and running smoothly. However, Blue Nautica takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

• Payment methods

  Payment in cash

  Cash payment is payment in cash upon arrival. Prices of services are expressed in EUR.

  Credit and debit card payments:

  One-time payments in the webshop can be made with most credit and debit cards.

  Payment by credit or debit card is made once, and the payment process itself is protected by the highest security standards of card payment protection, which includes authentication of the cardholder with a token or 3D secure code issued by the card issuing bank. For questions about 3D secure authentication, contact your card issuer’s bank. When paying by card, the user’s account is debited immediately, without delay (Visa, Maestro, Mastercard, VISA PREMIUM, Diners).

  Payment by bank transfer

  Payment is made by bank transfer according to the received offer/invoice.

  Security of online card payments

  Blue Nautica uses WSPay for online payments.

  

  WSPay is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. WSPay provides the customer and merchant with secure registration and transfer of entered card data, which is confirmed by the PCI DSS certificate that WSPay has. WSPay uses 256-bit encryption SSL certification and the TLS 1.2 cryptographic protocol as the highest levels of protection for data entry and transmission.

  Protection of personal data in accordance with the General Data Protection Regulation (GDPR) of the European Parliament and of the Council No. 2016/679- Regulation and the implementation of the General Data Protection Regulation WSPay, as the executor of credit card authorization and payment, handles personal data as a processor and handles personal data in accordance with the General Data

  Protection Regulation of the European Parliament and the Council No. 2016/679 and strict PCI DSS L1 regulations on registration protection and data transmission. WSPay uses SSL certificate 256-bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection when entering and transferring data.

  Personal data used for the purpose of authorization and collection, ie in the performance of obligations of the Agreement or under the Agreement, are considered confidential data.

  The following personal data of the buyer are required for the execution of the

  Contract (authorizations and collection):
  • Name and surname

  • E-mail

  • Phone

  • Address

  • Location

  • Zip code

  • State

  • Card type

  • Card number

  • Card expiration time

  • CVV card code

  WSPay does not process or use this personal data except for the purpose of enforcing the authorization and collection agreement.WSPay guarantees the fulfilment of all conditions set by the applicable regulations on personal data protection for personal data processors, and in particular the taking of all necessary technical, organizational and security measures, and this is especially confirmed by the PCI DSS L1 certificate.

• Submission of a complaint

  The user of our services, customer has the right to submit a written complaint regarding the provided service either at the premises of Blue Nautica., by mail to Obrt Trogir, vl.Joško Kandija, Put Cumbrijana 19, 21220 Trogir, Croatia, or by email to info@blue-nautica.com within 8 days from the date of service. Blue Nautica is obliged to respond to the complaint within 15 days of receiving it and is required to keep a written record of complaints for at least one year from the date of receipt.

  The customer must first address any irregularities and claims on the spot to us or the service provider. If the complaint can be resolved on the spot and the customer did not complain at that time, it is assumed that the customer agrees with the service and thus loses the right to submit subsequent complaints with a request for a price reduction or compensation. Blue Nautica will not consider complaints if the customer has not attached a copy of the written complaint made on the spot. If there is no improvement after the complaint, the customer must request a confirmation showing that the service was not provided or was not provided as agreed. This confirmation must be attached to the written complaint. The customer is obliged to submit a written complaint within 8 days after the end of the service by email to info@blue-nautica.com or by mail to Obrt Trogir, vl.Joško Kandija, Put Cumbrijana 19, 21220 Trogir, Croatia. If the customer submits a written complaint after this period, Blue Nautica is not obliged to consider it.

  Blue Nautica is required to issue a written decision on the complaint within 14 days of receiving it and may extend the decision period by an additional 14 days to gather information. During the resolution process, up to a maximum of 14 or 28 days after the complaint is submitted, the customer irrevocably waives the right to involve any other person or institution or to provide information to the media. During this time, the customer also waives the right to sue. The maximum compensation per complaint can reach the amount of the claimed part of the service and cannot include already used services or the total amount of the arrangement. The customer and Blue Nautica will try to resolve disputes amicably, and if not, they agree on the jurisdiction of the court in Trogir. Croatian law will apply. According to the Law on the Providing Services in Tourism, the customer can submit a proposal for dispute resolution to a notified body for alternative consumer dispute resolution in accordance with the law governing alternative consumer dispute resolution.

  The online consumer dispute resolution platform is available at the link here.

  https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase

  Based on Article 27, paragraph 2 of the Law on Alternative Consumer Dispute Resolution and the Open Public Call for Expressions of Interest for the Selection of Bodies for Alternative ConsumerDispute Resolution, on May 11, 2017, the Minister of Economy, Entrepreneurship, and Crafts issued a Decision on the determination of bodies and the allocation of financial resources for alternative consumer dispute resolution for 2017, which designated the following bodies for the implementation of alternative consumer dispute resolution:

  1. Mediation Center at the Croatian Chamber of Commerce, Zagreb, Rooseveltov trg 2;

  2. Mediation Center of the Croatian Insurance Bureau, Zagreb, Martićeva 73/I;

  3. Profi Test d.o.o., Mediation Center “Mediator”, Bjelovar, Petra Hektorovića 2;

  4. Court of Honor at the Croatian Chamber of Commerce, Zagreb, Rooseveltov trg 2;

  5. Mediation Center at the Croatian Mediation Association, Zagreb, Teslina 1/I;

  6. Mediation Center at the Croatian Employers’ Association, Zagreb, Radnička cesta 52/I;

  7. Court of Honor of the Croatian Chamber of Trades and Crafts, Zagreb, Ilica 49/II;

  8. Mediation Center of the Croatian Chamber of Trades and Crafts, Zagreb, Ilica 49/II.

  The competent authority overseeing the activities of the travel agency in providing tourism

  services: Ministry of Tourism and Sports, Prisavlje 14, 10000 Zagreb – State Inspectorate,

  Tourism Inspection, Šubićeva 29, 10000 Zagreb.

• Privacy Policy

  This privacy policy sets out how BLUE NAUTICA, referred to hereafter as Blue Nautica uses and
  protects any information that you give Blue Nautica when you use this website.

  Blue Nautica is committed to ensuring that your privacy is protected. Should we ask you to
  provide certain information by which you can be identified when using this website, then you can
  be assured that it will only be used in accordance with this privacy statement.

  Blue Nautica may change this policy from time to time by updating this page. You should check
  this page from time to time to ensure that you are happy with any changes.

  We may collect the following information:
  name and contact information including email address
  demographic information such as post code, preferences and interests
  other information relevant to customer surveys and/or offers

  We require this information to understand your needs and provide you with a better service, and
  in particular for the following reasons:

  Internal record keeping
  We may use the information to improve our products and services.
  We may periodically send promotional email about new products, special offers or other
  information which we think you may find interesting using the email address which you have
  provided.
  We may contact you by email, phone, or mail.
  We may use the information to customise the website according to your interests.

  Security
  We are committed to ensuring that your information is secure. In order to prevent unauthorised
  access or disclosure we have put in place suitable physical, electronic and managerial
  procedures to safeguard and secure the information we collect online.

  How we use cookies
  A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once
  you agree, the file is added and the cookie helps analyse web traffic or lets you know when you
  visit a particular site. Cookies allow web applications to respond to you as an individual. The web
  application can tailor its operations to your needs, likes and dislikes by gathering and
  remembering information about your preferences.
  We use traffic log cookies to identify which pages are being used. This helps us analyse data
  about web page traffic and improve our website in order to tailor it to customer needs. We only
  use this information for statistical analysis purposes and then the data is removed from the
  system.

  Overall, cookies help us provide you with a better website, by enabling us to monitor which pages
  you find useful and which you do not. A cookie in no way gives us access to your computer or any
  information about you, other than the data you choose to share with us.
  You can choose to accept or decline cookies. Most web browsers automatically accept cookies,
  but you can usually modify your browser setting to decline cookies if you prefer. This may prevent
  you from taking full advantage of the website.

  Links to other websites
  Our website may contain links to enable you to visit other websites of interest easily. However,
  once you have used these links to leave our site, you should note that we do not have any control
  over that other website. Therefore, we cannot be responsible for the protection and privacy of any
  information which you provide whilst visiting such sites and such sites are not governed by this
  privacy statement. You should exercise caution and look at the privacy statement applicable to
  the website in question. 

  Controlling your personal information
  If you have previously agreed to us using your personal information for direct marketing
  purposes, you may change your mind at any time by writing to or emailing us at info@blue-
  nautica.com
  We will not sell, distribute, or lease your personal information to third parties unless we have your
  permission or are required by law to do so. We may use your personal information to send you
  promotional information about third parties which we think you may find interesting if you tell us
  that you wish this to happen.
  If you believe that any information, we are holding on you is incorrect or incomplete, please email
  us as soon as possible, at the above address. We will promptly correct any information found to
  be incorrect. By accessing this website, you signify your acceptance of these conditions.